
“I found the class extremely rewarding. Barbara was a delight. I walked out of her class feeling like I was at a better place for attending.” Tammie, Marketing "I felt that my time was well spent because I learned some stress coping techniques that I can do on my own and any place." Renee, Quality Management “I felt so relaxed after the session last May. I definitely cannot wait for the sessions in November.” Cheryl, CSCO As I walked away, I was aware that my belly and my lower back felt light and soaring -- a feeling I certainly don’t have in the middle of my work day! You are really good at what you do ... You presented valuable information that I had not known before, your voice is beautiful and relaxing to listen to, the techniques you used to help us relax and de-stress were quick, efficient, and truly relaxing! I was amazed. It felt as if I had had the luxurious treat of an hour, rather than ten minutes, of relaxation. L. B. Director of Corporate Communications Daughters of Sarah Senior Community I just wanted to say a big thank you for the great workshop last Friday. I believe that our employees found it very useful and informational. N. Z. Human Resources Administrator The kids are still raving about your presentation you did in the fall. C. C. Catskill High School In her presentation “Dynamic Customer Service and Stress Management”, Barbara Stevens did a fine job of educating our staff on the importance of active listening. She also provided us with some additional communications techniques for use in our dealing with a difficult or dissatisfied customer by helping us view the situation from the customer’s perspective. Although we focused primarily on the telephone customer relationship, the techniques that Barbara presented were felt to be useful in both our professional, and personal communications, with others. Throughout the program, Barbara did a wonderful job of educating us on how stress plays an important role in our ability to communicate effectively, providing us with some very useful yet simple techniques to help us reduce stress and better function throughout the day. Stephanie Waxman Vice President Donald J. Fager and Associates |